Shipping & Delivery
Due to the wide spread of COVID-19 globally, only DHL Express is currently available for international delivery.
Your order will be processed within 48 hours. International Delivery is between 7 to 14 business days (exclude weekends) via New Zealand Post International Tracked Satchel service (under 2kg) or International Air Parcel tracked service (over 2kg).
Shipping time depends upon country destination and its customs. Our standard Airmail service is fast and cost effective. Please contact us on firstname.lastname@example.org if you would like to inquire about express shipping.
Returns & Replacements
Your complete satisfaction is our ultimate goal. We will refund faulty or damaged goods. Postage and delivery costs are non-refundable for all exchanges except for damaged goods. All goods to be exchanged must be returned as new (i.e. new, unopened, unused, and in resalable condition). We'll also provide free return shipping if your return is the result of our error such as damaged, defective, or incorrect items. In other cases, a return postage fee will apply and a 10% re-stocking fee will be applied on all returns. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent. Refunds will be issued in the original form of payment.
Non Returnable and Refundable Products: Lost products caused by improper delivery due to incorrect addresses and postcodes provided by the the customer. Our address labels are automatic and any error in the input of delivery address is the customer's responsibility. Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing. You may also contact us in advance if you are unsure.